Shenanigans!

It is quite annoying sometimes working in this industry when despite all your hard work, lots of money and years of ongoing maintenance, some people can ruin it all in one night!  We have had to eject a group booked in this weekend for damaging two of our rooms.  Both of which were recently redecorated (see posts below for evidence) and being our wheelchair accessible/family rooms are in constant demand.  However as the photos (to be added shortly - EDIT now done, see below) will show they will need a fair bit of work doing to get them back to normal.  One of rooms damaged was not even allocated to this group but they broke in, thereby ripping the door frame completely off! (see below)

This has now been repaired with a whole new frame needing to be sourced.

See further damage below (please note we have not shown everything!)

 Squashed metal bin

 The rest of the broken bin

 One of many scuffs/stains on the doors/wallpaper

 Burnt lamp shade

 Blinds ripped off the frame

 A sock covering the smoke detector - illegal and a fine-able offence!

 Thermostat broken off the radiator

 Border paper peeled off due to being soaked by discharged fire extinguishers

 The remains of the kettle thrown out of the window

The remains of the blinds also thrown out

As you can imagine we are quite disheartened, especially in such lean economic times when no one can ill afford to spend money they shouldn't have to.  Obviously we are pursuing the full repair/replacement costs from the group concerned and are considering instituting a damage deposit for groups who have not stayed with us before.


We'd be interested to hear your thoughts on this idea and what you consider to be a reasonable amount to ask for.  Obviously the deposit would be refunded when we have checked all is well with the rooms.


Let us know by leaving a comment.
EALT